Digitizing municipal services in 21 st century India: Winning citizens over with innovative, accessible and accountable e-governance

It’s a hot and sultry afternoon in the tiny city of Nellore in Andhra Pradesh. Shanthi Reddy, aged 35, is a social worker who works in an informal settlement. As she stands next to the...

from Times of India Opinion https://ift.tt/SwuM2r9