The tech’tonic shift: How BFSI and NBFCs are using tech to re-create the lost in-person experiences & enhance their engagement strategies in the post- pandemic landscape

In-person interactions have always played a strong role in nurturing customer relationships in the BFSI sector. When the pandemic hit, the physical touchpoints disappeared with it. The technology that was working in the old world...

from Times of India Opinion https://ift.tt/3zevZlj